Annual GoFormz Customer Survey: 2024 Results
Our annual survey shows the benefits of digitization. Read what respondents from 17 industries said about their GoFormz experience.
Customers are at the heart of everything we do at GoFormz. Your feedback and requests have helped us make our platform a data-capture powerhouse!
We love using our annual customer survey to gather feedback. Our customer survey covers over 17 industries and 5 countries. It collects insights from businesses of all sizes, each with unique digitization goals.
In this blog, we will review key highlights from our 2024 survey, including data capture challenges, top use cases, and more (check out an infographic of our survey results at the bottom of this post!).
Survey highlights
The bullets below list the top highlights from this year's customer survey. For a more in-depth look at our survey results, explore the sections below!
Before GoFormz, 74% of respondents used pen and paper to collect data
Since implementing GoFormz, 84% of respondents reported increased productivity
79% of respondents reported a return on investment within 6 months
50% reported ROI within 3 months
Top use cases: Work Orders, Inspections, Safety forms, Checklists, and Intake forms
Overview of our 2024 Annual Customer Survey respondents
Global construction firms and small business retailers alike use GoFormz, serving nearly every type of business for a wide range of use cases. In our 2024 Annual Customer Survey, 25% of respondents worked in construction. 64% of respondents work at businesses with fewer than 50 employees. Nearly half have used GoFormz for over three years!
Before GoFormz: data capture challenges and software selection
Before GoFormz, respondents relied on several outdated data collection methods, including:
74% reported using pen and paper
46% reported using spreadsheets
37% reported using a combination of email and fax
These traditional data collection methods introduce a litany of issues for modern workplaces, including processing delays, data inaccuracy, and frequent human error. Among these challenges, respondents cited a need for better reporting, better collaboration, and compliance requirements as key motivators for selecting a digital forms solution.
When selecting a digital forms solution, respondents identified four key reasons for implementing GoFormz:
83% cited the platform's easy-to-use form builder
80% cited the platform's user-friendly mobile app
34% cited fast ROI
37% cited superb customer service and support
Top use cases, features, and integrations
Our survey respondents use GoFormz for a wide variety of use cases, with a few common standouts:
44% use GoFormz for intake forms
44% use GoFormz for inspections
43% use GoFormz for checklists
40% use GoFormz for work orders
Surveyed users also reported four GoFormz features they especially rely on:
50% use eSign
49% use form sharing (Public Forms)
43% use automations and workflows
39% use Data Sources
37% use Image and Sketch fields
38% of respondents reported integrating GoFormz with at least one application. Two integrations were especially popular: Google Drive (30%) and OneDrive (35%).
Results: ROI and productivity improvements
Survey respondents cited transformative improvements as a result of implementing GoFormz, with 79% of respondents reporting a return on their investment within a few months, and 84% reporting a significant productivity improvement.
Interested in learning more about how businesses are using GoFormz? Check out our customer case studies, or contact us for a free trial and customized demo!
