[Video] Customer Story: NQCranes
Originally published on 01/24/2019
“GoFormz has been the easiest digital adoption that we’ve had to go through as a company.”
About NQCranes
NQCranes is “Australia’s largest independently owned overhead crane service business and one of Queensland’s largest overhead crane manufacturers.” Specializing in the manufacturing and servicing of lifting gear, the NQCranes team strives to provide excellent service and stellar customer support.
Challenge
NQCranes needed to address their inefficient process for collecting and processing forms manually completed in the field. With 20,000 pieces of equipment requiring inspections every three months, hundreds of forms were filled out across a number of remote locations each day. Once completed, these forms had to be physically delivered so that the documented information could be manually re-entered into business systems, resulting in significant time wasted on administrative tasks.
Solution
NQCranes digitized and fully customized their forms using GoFormz. Utilizing dynamic, digital features forms can now be completed faster and more accurately in the field, resulting in significant efficiency gains for their technicians. Utilizing integrations between GoFormz, Dynamics 365, and SharePoint, NQCranes seamlessly routes form data directly to their critical business systems, streamlining reporting, centralizing record-keeping, and simplifying administrative tasks on the back end.
Results
40+ administrative hours saved per week
50% reduction of time spent completing field technician paperwork
Fully automated process from end to end
Creates an audit trail of inspection logs in both GoFormz and SharePoint
Achieves significant time savings
Forms
Equipment Inspection Forms
Repair Reports
Toolbox Talk Meetings
Vehicle Inspections
Meeting Notes
Quotes
Read NQCranes’ full customer story to learn more about utilizing the GoFormz platform for seamless data collection, streamlined processes, and more thorough documentation.
